Elvee has achieved SOC 2 compliance, implementing rigorous security protocols to protect contact center data on their AI-powered attrition prediction platform.
The Problem? Fixed.
Your contact center data deserves the same level of protection as your most valuable agents. That’s why we’re proud to announce that Elvee is now officially SOC 2 compliant – because when you’re predicting attrition and elevating teams, security can’t be an afterthought.
What SOC 2 Compliance Actually Means (Without the Jargon)
SOC 2 is the gold standard for technology companies handling customer data in the cloud. Set by the American Institute of Certified Public Accountants (AICPA), it’s not just a checkbox – it’s a comprehensive framework that ensures your data stays secure, available, and confidential while maintaining the highest information security standards.
Why This Matters for You
At Elvee, we know that trust isn’t built overnight – it’s earned through consistent action. Achieving SOC 2 compliance means we’ve put concrete safeguards in place so you can focus on what matters most: keeping your best people on your team.
Here’s the real impact:
Your data is in safe hands. We follow rigorous security protocols to ensure your contact center data stays protected 24/7. No compromises, no exceptions.
We make your compliance journey smoother. Working with a SOC 2-compliant vendor means fewer security headaches for you and a clearer path to meeting your own compliance requirements.
We’re always improving. SOC 2 compliance isn’t a “set it and forget it” achievement – it’s an ongoing commitment. We continuously refine our security practices to stay ahead of emerging risks.
See It. Solve It. (The Elvee Way)
Working with Scytale, we evaluated and strengthened controls across:
- Remote employee onboarding processes
- Cloud infrastructure security
- Comprehensive risk management
- Multi-factor authentication systems
- Regular user access reviews
- Advanced threat detection capabilities
- Change management procedures
- Asset management protocols
- Data encryption standards
- Secure development practices
- And much more
We’ve built our solution around being SOC 2 compliant from day one, but now we have the official certification that validates our concrete data protection practices.
Our Trusted Compliance Partner
Scytale’s expertise and technology helped us take our compliance to the next level by automating the complex processes involved with SOC 2 compliance and providing us with a single source of truth to track and monitor all our audit requirements. Because when you’re preventing tomorrow’s retention challenges, you need partners who understand the importance of getting it right today.
What’s Next: The Elvee Effect on Compliance
At Elvee, we understand that SOC 2 compliance is an ongoing commitment, not a one-time milestone. As part of our dedication to maintaining the highest security standards, we will renew our SOC 2 report annually.
Our commitment remains unchanged: to provide you with a secure, reliable platform that helps you predict attrition, elevate your team, and create happier customers – all while ensuring your data protection never takes a backseat.
Because at Elvee, we don’t just know which agents need attention first – we know that security comes first, too.
