Elvee’s CEO Raz Dar explores the critical but overlooked role of contact center supervisors in addressing the industry’s 60%+ annual turnover crisis. In this comprehensive analysis, Dar reveals how investing in supervisor development and empowerment is essential to building resilient, high-performing teams that retain talent and deliver exceptional customer service.
Key Highlights:
- Why contact center supervisors are the “overlooked casualty” in retention strategies
- The hidden costs of promoting high performers without proper leadership training
- How lack of formal coaching structures forces managers to rely on instinct rather than data
- The challenges of managing remote teams without proper preparation or tools
- How AI can provide supervisors with real-time insights and reduce manual supervision burdens
Read the Full ArticleContact center managers are the critical link between strategy and execution. When their development is invested in and when they’re given the tools to lead effectively, the entire organization benefits.
Raz Dar, CEO of Elvee
