Elvee’s CEO Raz Dar was featured in CustomerThink discussing why the future of contact centers lies in human-AI collaboration, not replacement. In this piece, Dar explores how companies like Klarna and Delta learned that 64% of consumers still prefer human interaction, and how AI should empower agents rather than replace them. The article demonstrates how Elvee’s platform helps organizations retain top talent by transforming operational data into actionable insights about engagement and burnout.
Key Highlights:
- How AI can enhance rather than replace human agents in contact centers
- The hidden costs of high turnover (30-100%) and why retention matters
- Strategic approaches to using AI for employee engagement and retention improvements
The next frontier of AI isn’t about outsmarting people; it’s about empowering them. Businesses that recognize this will build deeper relationships, earn greater loyalty, and retain more top talent.
Raz Dar, CEO of Elvee
This article showcases Elvee’s thought leadership in the AI space and reinforces our position as the world’s first AI platform dedicated to solving employee attrition through predictive analytics.
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